FAQ

Most Frequently Asked Questions

 

Here are the answers to some of the questions we get asked most. Still can’t find the answer you’re looking for? Just give us a call (951-345-6626) or send an email to info@xternalsports.com!

 

Q: How many jerseys do we have to order to get a discount?

A: Discounts usually start when you order 6 or more jerseys. Want to get a quote before you order? Give us a call or send us the details of your order i.e. Amount of jerseys to be ordered, Style or styles you prefer and if you need us to design the jersey or not.

 

Q: What file format do you prefer the design to be in?

A: We work best with Illustrator or Photoshop file formats. Please make sure artwork is at 300 dpi and all fonts are included or in outlines.

 

Q: Does each person have to order the same style of jersey?

A: No, we know each persons preference and budget is different therefore you can order whichever style works best for each member of your team.

 

Q: Is there an additional charge foradding the name and number to the back of the jersey?

A: No, it’s included in the price of each jersey. There is however a $5 charge for adding the number to the sleeves and/or front of the jersey.

 

Q: How much is the design fee and what does it cover?

A: The design fee is a onetime charge of $250. You send us any ideas and examples of what you and your team want your jersey to look like. We design the jersey and your logo if you don’t yet have one or update one you already have. You will get your first preview about 3-5 days after the design fee is paid and all design details are sent to us.

 

Q: What is your current turnaround time?

A: Our current turnaround time is 3-4 weeks from artwork approval and payment is made. The turnaround time is subject to change depending on the amount of orders. For the most up to date turnaround time please give us a call. Need your jerseys faster than our current turnaround time? We do have a rush fee depending on how fast you need your order.

 

Q: What forms of payment do you accept?

A: We accept payments through PayPal and over the phone with a credit/debit card.

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